I don’t usually leave reviews but I know that many times we dive into these comments to judge if our money is worth spending with a service so here’s my true opinion. It’s hard to find true to their word service now and days. More and more businesses push quantity over quality, which can be apparent from the initial conversation at times. I believe that good service starts from the initial greet at first call, to ensuring customer is satisfied after work has completed. I’ve dealt with many contractors and services in the past years not just from a personal perspective, but a professional one as well so I tend to observe these details, as I feel they are essential for customer satisfaction. I’ve had the pleasure of using Winkelmans Heating and Air Conditioning service 3-4 times now. My first experience with the company was me walking into their place of business and asking to buy a part to get my heater working. Many places that provide service frown upon this as their revenue is reliant on the service call but Mr Brian and his front desk attendant assisted me with no hesitation. What made me take the time to write this was my experience with them yesterday. I have a tenant with a heater unit that wouldn’t turn on. I tried doing basic troubleshooting but yielded no results. Due to knowing winter conditions in the next few days I called Winkelmans for a service call. What impacted me was the initial response. When I stated my problem I received concern as if my problem was their problem. The service clerk walked me through what troubleshooting I’ve done and if I had tried this or that. To me this is shocking as a helping hand has stopped being a standard in business unless money is put up front. After not being successful she realized it was past my experience level and she told me to hang on and see if she could contact her service team. Not 5 minutes later I received a call that she was able to get one of their team service to give me a hand. After 5 minutes from this call it receive a text with confirmation that our service technician (Irving) was on his way, with a picture and a brief personal description of the service tech. 20 minutes later the tech arrives and greets me with as much attentive response and assistance as I’ve received from the initial call. I walk him through the steps I’ve done and he starts doing his thing, which I appreciated that he was taking his time explaining to me what he was seeing to pass on a bit of knowledge around. It didn’t take him 15-20 minutes to diagnose replace parts and get the system up and running. Once he was done he creates his work order report from his truck. He explains to me in detail the cost and walks me through payment. Once transaction was complete, he then went back inside to ensure during this time everything was still functioning and that I was satisfied. This entire experience was very pleasant and I appreciated the attention they place in this company. When you have people reflecting these values from the first call to finish of service, it’s apparent that their is true core values being represented and permeated through to the team. I really enjoyed this service transaction; an experience that could easily ruined my day was turned into a very positive and pleasant experience. Thanks Winkelmans HaA for your outstanding service and company.
Response from the owner: Ismael, we truly appreciate the time that you spent to give us this amazing feedback. Your input is extremely valuable to each of us here at Winkelman Heating and Air and we are thrilled that you were satisfied with your experience. Thank you so much for your support and for being our loyal, valued customer!
